The Indicators

Indicators are measures that show whether progress is being made on individual outcomes or goals. For the purpose of Amplify Online, CSI has undertaken a rigorous process of identifying, classifying and ranking outcome indicators that organisations can use to understand the impact their programs or services have had for the people they work with. You might also hear these measures referred to as survey questions, measurement tools, patient-reported outcome measures (PROMS), or variables.

We have divided these indicators first into three categories: Demographic Indicators, Outcome Indicators, and Process Indicators. Then further divided the indicators across domains and outcomes. The domain and outcome(s) an indicator is allocated to stipulate outcomes that the indicator could reasonably measure.  In the instance that you can’t find the right indicator to measure the outcome you need, first try using the search bar on the platform, in case it’s classified against an outcome you weren’t expecting. If you still can’t find the indicator you need, you can either add a custom indicator into your organisation’s Amplify platform, or contact the CSI Amplify Team.

There are so many outcome indicators out there that even after classifying each one against its relevant outcome there still are so many to choose from. CSI has developed the PIPLA criteria, to support the NFP sector in identifying the indicators with the greatest utility for outcome measurement:

  • Psychometric quality -the indicator measures what we need it to measure
  • Inclusive design -the indicator was developed in consultation with relevant groups (not just researchers)
  • Population data -the indicator collects data that can be benchmarked to population data
  • Length -the indicator is brief and so minimises the burden on participants
  • Affordability -the indicator is affordable for non-profit organisations

A rigorous process was developed for finding out this information for each indicator which is detailed in the construction manual (coming soon). Each component has a maximum of 3 points for a total score of 15 with the cut-points for each star being determined by a standardised score of the total indicator bank. This means the stars reflect the current quality of outcome measurement indicators, not the potential quality we hope for them in the future.

In some cases, we have uploaded an indicator without allocating it a star ranking, this just means we don’t have all the information yet, but we have put everything we do know in the More Info section.